崗位職責(zé)

§? Provide one stop service to all Sangha Guests from Prearrival to post departure

為音昱水中天的客人從抵達(dá)前至離店后提供一站式服務(wù)

§? To handle and resolve complaints and problems，timely share with other Heads of Departments.

負(fù)責(zé)并解決賓客投訴及相關(guān)問題，及時(shí)跟相關(guān)部門負(fù)責(zé)人分享。

§? To anticipate issues and resolve these before they become problematic.

提前預(yù)見可能出現(xiàn)的問題，并在問題發(fā)生前準(zhǔn)備方案并解決相關(guān)問題。

§? To increase guest interaction and to drive the guest satisfaction score of the retreat.

增進(jìn)與賓客的互動，從而提升整個(gè)音昱水中天的賓客滿意度。

§? To push and ensure all team members to compile and record guest preferences, like and dislikes, and to track it in preference sheet or guest profile system.

推動并確保所有成員收集并記錄賓客偏好、偏愛、禁忌，并將它記錄在賓客偏好表或賓客檔案中。

§? Coordinate activities with other Retreat departments in order to facilitate increased levels of communication and guest satisfaction.

與音昱水中天的其他部門有效溝通并協(xié)調(diào)所有服務(wù)以確保信息溝通順暢，從而提升賓客滿意度。

§? To regularly inspect the quality of service provided by all wellness concierge team members, and to ensure that all services are ｄｅｌivered according to standard.

經(jīng)常對部門所提供的服務(wù)品質(zhì)進(jìn)行檢查，從而確保所有服務(wù)符合標(biāo)準(zhǔn)。

§? To assist relevant departments of retreat for any basic requests to give quick and respond service to the guests.

協(xié)助其他相關(guān)部門迅速響應(yīng)并解決賓客的基本服務(wù)需求。

§? To maintain appropriate knowledge about local area, events happening in Suzhou.

充分掌握蘇州本地的相關(guān)知識、熱點(diǎn)活動等。

§? Carry out other ad hoc tasks and duties as required by Wellness concierge manager and senior management.

處理部門經(jīng)理及高級管理層委派的其他工作和任務(wù)。

任職要求

§? Fluent in English

流利的英語溝通能力

§? Optimistic, ｃｈａｒming, Collaborative ｃｈａｒacters

靈活機(jī)敏，充滿魅力，協(xié)作共贏的個(gè)性特質(zhì)

§? Backgrounds range from Hotel, Resort, Wellness.

具有酒店、度假村、康養(yǎng)中心相關(guān)背景。

聯(lián)系人：HR

上班地址：-江蘇-蘇州-蘇州工業(yè)園區(qū)陽澄環(huán)路199號